Retail Interview

1. • Can you tell me a little bit about yourself?

1. • What is your experience in retail?

1. • What is your understanding of customer service?

• How would you deal with an angry customer?

• Give me an example when you have gone above and beyond the call of duty to help a customer?

• What do you know about our products?

• What would you do if you saw a co-worker being rude to a customer?

• If a customer brought a product and after paying for that product they dropped and broke the product, what would you do and why?

• If it was near closing time and a customer had a large number of goods they wanted to buy, what would you do?

• Do you have any questions for me?