Job Interview Questions for a Hospitality Receptionist

Job Interview Questions for a Hospitality Receptionist

Often out of 300 applicants only 6 candidates will be interviewed. In most interviews, but this varies depending on the job sector and employer, you will be asked around 10 questions during a 45 minute interview.

The key to passing job interviews in preparation and practice, this sounds obvious but is often overlooked with the average interviewee spending around only 60 minutes preparing for their job interview.


The hospitality is on the increase and frint of house hotel and receptionist positions are still on the rise even with online bookings. For many hotel chains having a hotel receptionist skilled in customer service is key to customer rentention. This article will help you pass your next job interview


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You can book an interview coaching session and/or a Mock Interview with an interview coach by e-mailing employmentking@gmail.comjob interview

Job Interview Questions for a Hospitality Receptionist

      • Job Interview Question 1: What is your customer servuce experience?
      • Job Interview Question 2: How do you assess the success of a hotel front of house department?
      • Job Interview Question 3: How does the hotel reception contribute to the strategies and goals of the hotel?

    • Job Interview Question 4: What was quality of standard of work/customer service in previous positions


    • Job Interview Question 5:¬† Give an example of welcoming a customer.


    • Job Interview Question 6: Give an example of going above and beyond on behalf of a customer?


Interview questions and answers

      • Job Interview Question 7: How do you recall large amounts of information?




      • Job Interview Question 8: What us key when answering a call from a customer or business associate?



      • Job Interview Question 9: Give an example of successful multi-tasking while working under pressure?



      • Job Interview Question 10: What does customer service mean to you?



      • Job Interview Question 11: How do you manage your day to day duties?



      • Job Interview Question 12: Do you have any questions to ask?


Good interview questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements.



Interview Preparation Resources