Interview Preparation for a House of Fraser Job Interview
House of Fraser have a long history (over 150 years of retail experience) starting initially in Glasgow. With all this retail experience, HoF know what type of workers best suit their customer base, meaning their job interview will be tailored to recruit the right sales team.
Job interviews can vary depending on store, but on average interviewees have to attend a group interview, completing a group task and a 1-2-1 structured job interview.
In the main the questions will be based on customer service and how you would react to different ‘customer service’ situations.
Interview Questions for a House of Fraser Interview
What the day to day duties of a sales assistant?
- Discuss any retail and customer service experience
- Focus on going above and beyond to make a customer ‘enjoy’ their retail experience
- Give real-life examples
Why do you want to work for House of Fraser?
- Talk about your own experience shopping at House of Fraser
- Discuss how you like House of Fraser company values
- Focus on the quality of their products
How would you improve House of Fraser?
- Don’t mention negatives, instead focus on improvement’s ‘I like the way you do X, I would improve this by Y..’
- Focus on customer retention techniques
- Share good practice from previous retail experiences
What do you consider to be good customer service?
- The key is listening, communication and rapport building
- Explain how you are naturally customer-focused
- Give an example of helping a customer overcome a problem
Give an example of when you worked in a team and what you did to improve its performance?
- Frame this, by supporting a team member who was struggling
- Talk about ‘being there for the colleague’ and getting other team members to also support
- Give target data for the outcome of the intervention IE how your support increased performance
How would you prevent stock loss?
- Discuss following systems (scanning stock out of the warehouse, recording sales, etc)
- Explain how you reduce stock damage – by being careful
- Give examples of up-selling to customers
How can we benefit from you working here?
- Go into detail on your customer service skills
- Explain your strong team approach
- Give examples of your work ethic
Give an example of when you have resolved a problems?
- State the problem
- Explain what the negative outcome of the problem would be if you didn’t take action
- Discuss the steps you took and the positive conclusion
Do you have any questions for me?
- Ask about company growth or expansion
- Enquire about internal training
- Discuss management styles
