Job Interview Questions for Marks and Spencers

Job Interview Questions for Marks and Spencers


Often out of 300 applicants only 6 candidates will be interviewed. In most interviews, but this varies depending on the job sector and employer, you will be asked around 10 questions during a 45 minute interview.

The key to passing job interviews in preparation and practice, this sounds obvious but is often overlooked with the average interviewee spending around only 60 minutes preparing for their job interview.


To past Marks and Spencer job interviews you have to go through a 3 stage interview.

Stage one – online application and test, you are given a number of questions (example below) and you have to choose which statement you are most like and least like. This part of the Marks and Spencer’s interview is to highlight your personality and work ethic; customer service and team work are key here.

Answer this question “I am the sort of person who” for all answers – add most like and least like.

1 A Seeks to understand the actions of others
B Shows enthusiasm
C Is effective in problem solving
D Assesses own work in commercial terms

2 A Puts the customer first
B Is prepared to make tough decisions
C Is respected by others
D Focuses on the longer term

3 A Writes clearly and succinctly
B Adapts to change positively
C Builds effective teams
D Is positive about work

4 A Recognises the potential of others
B Is committed to achieving high standards
C Takes responsibility for own decisions
D Assesses the risks involved in decisions

5 A Sticks to recommended working procedures
B Keeps track of own activities
C Promotes team work
D Absorbs knowledge quickly

6 A Works hard to meet customer needs
B Is effective in written communication
C Recognises how people are feeling
D Takes calculated risks

7 A Allocates realistic time scales for activities
B Is reliable
C Takes care in self presentation
D Takes an energetic approach to work

8 A Draws appropriate conclusions
B Is flexible in approach
C Is effective in providing a strategic view
D Takes responsibility for the consequences of own actions

9 A Advises others on how they may best apply their talents
B Acquires new skills rapidly
C Remains focused when faced with difficulties
D Has strong commercial instincts

10 A Checks work for errors
B Is able to settle others in conflict
C Co-ordinates group activities
D Identifies urgent decisions

11 A Observes others’ behaviours
B Encourages a culture of continuous learning
C Drives others towards goals
D Thinks in strategic terms

12 A Generates workable solutions
B Encourages co-operation within teams
C Recovers quickly from setbacks
D Encourages risk taking

13 A Delivers high quality service to customers
B Is aware of competitor activity
C Makes time for planning
D Can be trusted not to compromise on standards

14 A Warns others in advance of unplanned schedule changes
B Expresses self confidently in groups
C Stands by own decisions
D Structures work appropriately

15 A Is determined to succeed
B Demonstrates commitment to the development of others
C Is open to new ideas
D Takes calculated risks when appropriate

16 A Establishes good relationships with others
B Finds out the causes of problems
C Ensures the team remains focused
D Supports colleagues

17 A Shows drive and determination
B Makes the best use of learning opportunities
C Identifies opportunities to reduce costs
D Takes risks rather than missing opportunities

18 A Identifies talent
B Focuses on organisational plans
C Accepts accountability for own decisions
D Works to please the customer

19 A Is decisive
B Introduces fresh insights
C Keeps the attention of the audience when speaking
D Pays attention to planning

20 A Arrives at work on time
B Shows commitment to the organisation
C Remains objective under pressure
D Writes in a fluent manner

21 A Gives advice to others
B Relates to others at all levels
C Considers what the organisation will achieve in the long-term
D Avoids jargon in written communication

22 A Follows safety rules and regulations
B Remains composed under pressure
C Seeks responsibility
D Analyses relevant information

23 A Admits own mistakes
B Is effective in dealing with commercial issues
C Takes customer complaints seriously
D Gets the best out of individuals

24 A Changes the opinions of others
B Keeps sight of overall goals and objectives of the organisation
C Takes risks by adopting new directions
D Fits in well with the team

25 A Generates imaginative alternatives
B Is realistic about time scales
C Makes quick decisions under pressure
D Uses feedback to increase organisational effectiveness

26 A Motivates others to achieve goals
B Is effective in persuading others
C Quickly builds rapport
D Is prepared to take the initiative

27 A Wants to get ahead in the organisation
B Chooses appropriate words and expressions
C Identifies customer needs
D Follows instructions from others

28 A Defines team goals
B Effectively manages own emotions
C Recognises own mistakes
D Identifies the core of a problem

29 A Remains confident in ambiguous situations
B Connects well with the team
C Is profit conscious
D Takes calculated risks

30 A Works towards long term organisational goals
B Memorises facts and processes
C Produces clear project plans
D Presents a positive image of the organisation


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Stage 2 – Assessment

The assessment consists of one exercise that is designed to assess your ability to deliver great customer service. There will also be an opportunity for you to talk with a member of the Marks and Spencer team during a one to one discussion where you can ask any questions you may have regarding the job. This discussion does not form part of the assessment. The whole assessment should last around an hour.”

Stage 3: Job Interview Questions for Marks and Spencers


    • Job Interview Question 1: What is your experience in retail or customer service?
    • Job Interview Question 2: Why do you want to work for Marks & Spencers?
    • Job Interview Question 3: What makes Marks and Spencers better than it’s competitors?

    • Job Interview Question 4: Give me an example of a time when you’ve had to work in a team.
    • Job Interview Question 5:Give me an example of when you’ve have to work individually to complete a task quickly.
    • Job Interview Question 6: How would you react in a situation where a customer is upset?

Interview questions and answers

    • Job Interview Question 7: What can you offer this role?
    • Job Interview Question 8: What is good customer service?
    • Job Interview Question 9: How is online shopping affecting the retail businesses?
    • Job Interview Question 10: Do you have any questions to ask me?


Good interview questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements. Many people are afraid of job interviews. The truth is if you prepare for your job interview, by predicting the job interview questions, you can easily prepare your job interview answers. If your job interview answers highlight your unique selling point, are stated in the positive and are said in a confident manner, then you can influence the job interview to increase job offer.



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