How to be memorable in an interview

There is a ton of advice about ‘how to standout in a job interview’ all of which is rubbish!

Why?

Generally speaking, the advice given is all the same:

  • Arrive early
  • Research the company
  • Prepare your answers in advance
  • Focus on body language
  • Dress to impress

The reason why these generic tips won’t make you memorable is that all job hunters should be doing these things already!

If your not, this is one reason you are failing in the job interview.

This advice is so obvious, it hurts! It’s the same stupid logic as a baking teacher telling you that a tip to bake a really good cake is to use flour!!

What makes people stand out, isn’t doing the same thing as everyone else but doing something different.

“Be unique, be an individual, be memorable.”

What will grab the employers attention?

3 things that stick out in an employers mind are:

  • Positive or negative emotional association with the interviewee
  • An above then average knowledge base on a sector niche
  • Weird unacceptable behaviour

Cover the basics

So, the basics are in the bag; from analysing the job spec, you have listed a potential 10 questions, prepared high-scoring answers and plan to arrive early while wearing a killer outfit.

You’re all set.

You may have even gone so far as to check if the interview is online or face-to-face and change your preparation to meet the style of the job interview.

Next you need to find out how to stand out.

Don’t be memorable for the wrong reasons

Some applicants are memorable, but not in a good way.

To stand out, interviewees might use the peacocking technique.

Peacocking is when a person wears flamboyant clothing to get noticed. The outrageous of the outfit creates interest, just as a peacock showing its brightly colored jewel-toned feathers attracts a mate.

In the real-world, the fashion choice maybe a feather bower, bright and large hat or a sequin suit, items designed to stand out.

For a job interview, the peacocker may tone this down but still wear stylish and brightly coloured outfits.

egocentric interviewee

Maybe these fashion gods are on to a secret, as some psychology research explains how different colours can manipulate an employer’s opinion of a candidate. And much research suggest that the ‘what is beautiful is good‘ bias positively effects the job interview outcome.

But these icons of fashion do have to be careful as an interviewee needs the focus to be on their interview answers, not their interview outfits.

Rude behaviour is another unacceptable way to act in a job interview.

Even though negative behavior makes an interviewee highly memorable, they are remembered for all the wrong reasons.

What is viewed as rude behavior?

  • Not making small talk with the interviewer
  • Purposely trying to our smart the interviewer
  • Ignoring one of the interview panel members
  • Annoying or inappropriate laughter
  • Clock watching or looking board
bored interviewee

There are many ways to come across as rude in a job interview. What is interesting is that some research highlights how interviewees don’t often realise they are actually being rude.

Argumentative angers the interviewer.

Some highly confident and experienced applicants, the egocentric interviewee, will often argue with an employer, believing they can win over an interviewer with their gift of the gab.

Some will even go as far as ignoring blatant evidence that proves the interviewer is correct and what they are saying is wrong.

Employers, especially for high-salary roles, are looking for an applicant who can hold their own, someone who isn’t afraid to stand up for themselves, and someone with a vast knowledge base that can debate technical subjects, but no employer wants to hire an argumentative know it all.

Creating positive memorable impressions

So, we know what doesn’t work, but what steps can an interviewee take to create that all-important positive impression?

The first is an emotional connection.

Much research has shown how affinity increases rapport. Having commonality creates liking, this in itself is memorable.

To be one of the few candidates that the employer remembers at the end of a long day of interviewing, an applicant who knows that they have something in common with the interviewer (attended the same high school, both previously have worked in the same organisation, or have similar backgrounds), can create a conversation.

‘Hi X, thank you for inviting me to be interviewed. I think we have both worked at the same organisation’

The ambiguity of the statement ‘the same organisation’ creates intrigue, leading to an automatic reply:

‘really, which company was that?’

Leading to a detailed conversation.

Frame the Focus

The goal, when being interviewed, is to get the employer to focus on how your strengths and experiences are relevant to the advertised job role.

To frame the employers focus on an interviewees suitability, the applicant can ask questions at two key points during the interview process; the interview start and close.

Once invited into the interview room, the interviewer will make small talk. During the small talk the applicant can help to steer the interviewers focus by saying:

‘I was really glad to receive the interview offer as I have admired this company for a long time. Can I ask, what was it about my application that made you want to interview me?’

This question makes the interviewer focus on what they initially liked about the applicant, creating a positive association, increasing liking.

optimistic interviewee

Marketers use the same psychology to create likeability with brand names. Why do you repeatedly use the same brand of washing powder? Because the advertisements you see create an emotional likeability factor.

At the interview end, the same technique can be employed during the section when an applicant can ask the employer a question(s):

‘After hearing about my extensive experience how do you see me fitting into the team?’

This question moves the thought process to a future-orientated focus; seeing the applicant working within the team.

Emotional Stories

Stories move people. This is why the publishing and the film industry is so lucrative.

In the job interview, storytelling can be employed to create memorability through an emotional roller-coaster.

When asked an interview question, such as ‘give me an example of effective communication’ a common approach, often due to a nervous interviewee, is to randomly list relevant information:

‘I have to communicate on a regular basis, I communicate internally and externally, with various stakeholders, to peers and colleagues. I communicate on the phone, by email, face to face. I understand the importance of listening, repeating directions and checking other people’s communication.’

The ‘list’ technique does cover a wide range of criteria but doesn’t create an emotional memory.

It’s the emotional connections that create lasting memories and scores high on the interview scorecard.

Instead of ‘listing’ tell a story. In storytelling, the applicant will naturally set the scene, talking about the problem they were facing.

In this story, the interviewee is the hero. By focusing on the hero’s actions, the interviewer becomes an advocate for the applicant, wanting them to win. Just as an audience supports the main character in a film.

The story ends, as with all stories, with a positive conclusion.

Authority equals likeability

Successful job applicants, for high paying jobs, are viewed as experts.

An applicant who seen as being an ‘authority’ on a subject is desirable and memorable as an employer can clearly see the value of employing this expert.

To be seen as an expert:

  • Use industry jargon
  • Break interview answers down into step-by step process
  • Embed sector models and theories into the interview answer

Highly experience sector professionals natural language is industry-focused. A less experienced applicant can be seen as having more experience and expertise than they do by employing these three simple techniques; jargon, processes, and sector models.

Job Interview Advice

Nursing Interview Questions

Nursing is a growth sector, with qualified nurses working for a private practice or in the NHS.

Job interview questions, for both the public and private sector, will be very similar with employers looking to employ a qualified nurse who can work in a multidisciplinary role, requiring a range of skills.

Even though Nursing roles are set to increase competition is high with Nurses earning an average of £25-£30k once qualified, raising up to £40k with experience and up to £70 for senior nurses.

Employers, when interviewing prospect nurses, are looking at work ethic as the role requires unsociable hours, empathy due to direct patient tasks, and a vast array of knowledge and skills due to the diverse range of job duties.

Interview questions, therefore, are mixed with employers mainly asking behavioral and situational job interview questions.

How to prepare for a nursing job interview.

Before we delve into the questions and answers, applicants need to prepare for the job interview:

Check the job criteria

No two nursing jobs are the same.

With this in mind, read the job duties and essential criteria to help predict the job interview questions. All questions will be based, in the main, on the future employee’s main tasks.

Source suitable examples

On average each applicant should have 5 stories that each exhibit 3 different skills or knowledge depending on how the interview answer is framed.

An example answer that explains how a nurse supported a patient who was ill even though the nurse had a prior engagement can be used to answer ‘tell me a time you went above and beyond to support a patient?’ or ‘what would you do if on a routine check-up you notice that the patient was acting out of character?’

The answer to the first question could be structured by talking about the importance of the prearranged event, before explaining the patient’s situation, ending with the nursing staying to support the patient.

Whereas, the structure for the second interview question would be best suited by giving an overview of the routine visit – what was expected, followed by a detailed explanation of the patient’s symptoms and potential illnesses, ending with the actions the nurse took.

Same example, two different frames.

Plan the delivery of answers

In most cases interviewees will arm themselves with several relevant examples.

What makes a successful interviewee standout is the style of delivery.

In fact, the applicant job interview identity – how the interviewee is viewed in the job interview, varies depending on their delivery and communication style.

To be seen as highly skilled prove it with evidence:

  • Testimonials
  • References
  • Data sets
  • 360 Reviews
  • Awards

Imagine being asked a question, as all interviewees do, the applicant answers using a real-life example.

Halfway through the answer, as the candidate is explaining what they did to achieve the objective, the evidence is provided to back up this claim. This results in a high-scoring interview answer.

Think about communication style

Low-scoring applicants often use short-sentences, a monotone voice and a low volume.

To be viewed as a professional experienced nurse, applicants must communicate with confidence.

Confident communicators, research shows, will:

  • Vary tonality
  • Use a variety of language
  • Be more descriptive
  • Have reduced filler words
  • Positively frame all interview answers – even the weakness question.

Share knowledge level

The main focus, as always, should be the ability to highlight a higher level of knowledge and expertise than a competitive applicant.

Sector knowledge can be shown through the delivery of strong interview answers, often with real-life examples, the production of evidence, and the use of industry models and theories.

Answering technical interview questions by discussing, as an example the human care theory by Dr Jean Watson, shows a high level of knowledge and academic ability.

Nursing Interview Questions and Answers

First, we will list the most commonly asked nursing interview questions, then we will analyse a few of the sector-related questions, highlighting how to create a high-scoring answer.

Most commonly asked interview questions.

  • Describe your experiences as working as a nurse and the different healthcare roles you have been involved in?
  • What made you choose nursing as a career?
  • Give me an example of when you have had to deal with a crisis?
  • How do you collaborate with other healthcare professionals?
  • What do you check before you administer drugs or medication?
  • What are the steps for carrying out a routine investigation?
  • How do you give patients healthcare advice?
  • Give an example of building trust with a patient?
  • Describe a time you had to work with a difficult patient?
  • What would you do if you disagreed with a doctor?
  • Give an example of managing a busy schedule?
  • How would you support a patient who was suffering from extreme pain?
  • Do you have any questions for the interview panel?

Questions and answers

Within the interview, the questions asked will fall into 3 key areas:

  • Patient care
  • Experience and knowledge
  • Caseload management

Patient care interview questions

Patient care interview questions include:

  • How do you build trust with a patient?
  • Give an example of giving end-of-life care?
  • What would you do if a patient became angry?

As well as looking for knowledge, the patient care questions allow an employer to view the applicant’s empathy, social skills, communication style, and personal qualities, in short, their temperament.

With this in mind, to answer any questions to relate to working directly with a patient use a story-telling interview answer.

Start the story, or real-life example, by descriptively explaining the patient’s situation. This could include if the patient was new or existing, a quick summary of their medical history and their current situation (the patient became angry, became ill, deteriorated, etc)

The middle section of the story structure must highlight the applicant’s skills and qualities. Here the interviewee can discuss the initial reaction to the current situation’ and describe the actions they took.

Actions can include remaining calm, following a process, a quick-thinking innovative solution, being assertive, being empathetic, going above and beyond.

This section is designed to showcase competencies. Explain the 5 steps taken to resolve the issue:

  1. ‘Initially I responded by (immediate action)…’
  2. ‘…this helped/solved/supported/assisted the patient (describe the outcome to the immediate action)…’
  3. ‘…Once the patient was out of immediate danger/had calmed down, I was able to (describe a well used industry process relevant to the situation IE completed CPR)
  4. ‘…this allowed me to assess the situation (more detail can be given)..’
  5. ‘…which resulted in (give outcome)…’

The final part of the story telling is a summary.

The conclusion should include a reference to the applicant’s temperament as well as their skills:

‘…to summarise, as someone who really cares for their patients I am always quick to respond to a crisis, which gives confidence to those around me, that’s how I (reference the original interview question)’.

Experience and Knowledge interview question

Job competency questions look like:

  • How do you collaborate with other healthcare professionals?
  • What do you check before you administer drugs or medication?
  • What are the steps for carrying out a routine investigation?
  • How do you give patients healthcare advice?

Each question is designed to test expertise.

To be viewed as a qualified professional, rather than an employee who, if employed, would need additional support, applicants need to frame their answers academically.

Model plus Example structure.

Detailing or breaking down industry-related models and theories, throughout the job interview, highlights a vast knowledge base.

Step 1 – state the model

‘The theory for dealing with (situation) is (state theory, model or process)…’

Step 2 – state experience

‘…an example of using this model was when (share a real life example)..’

Step 3 – show wider knowledge

‘…the downside of this model is (add the negative perspective) whereas (reference a 2nd model) does not have this problem, but can (add negative of 2nd model)..’

Caseload management interview questions

Administration interview questions are common across healthcare roles due to the large amount of paperwork required in this sector.

Interviewers are looking to test that the successful interviewee will be detailed oriented, possess time-management skills, and can easily multi-task.

Questions will include:

  • How do you prioritise patient needs (or tasks)
  • Are you experienced in using data management systems?
  • Give an example of caseload management?
  • How do you ensure that all tasks are completed to the set deadlines?
  • Why is administration important in a nursing role?

Answer each adminsiational question with a confience statement:

‘I am highly experience in…’

‘In all my previous roles I have…’

‘Yes it is important…’

Next, breakdown how you would deal with (the criteria reference in the question)

‘..when working in my last role I (give an explanation of what steps were taken to achieve the job criteria)…’

End the answer by explaining how you would implement the skill in the new position

‘…if I was successful in gaining the job offer I would (achieve task) by (summarise steps you would take)…’

Job Interview Advice

Amazon Announces 100 Degree Level Apprenticeships

Amazon, this month, has announced a recruitment drive to hire 100 degree-level apprentices.

In addition, Amazon also has 400 advanced apprenticeships on offer and 500 internal apprenticeships opportunities for current Amazon employees to apply for.

The Amazon apprenticeships, according to Yahoo News, will span across 25 different job roles including engineering, broadcast production, creative design, IT, health, safety, and the environment.

Degree-level apprenticeships are in high demand, so expect tough competition, especially with Amazon offering up to £30,000 salaries.

Before applying for an Amazon apprenticeship it is important to first understand the varying apprenticeship levels:

Intermediate level apprenticeship

  • Equivalent to 5 GCSEs grade 4-9 (previously known as grade A*-C)
  • Entry requirements – literacy and numeracy Level 2 certificates or Maths and English GCSEs

Advanced level apprenticeship

  • Equivalent to A-levels and BTec extended diploma
  • Entry requirements – 5 GCSEs grade 4-9 including Maths and English

Higher-level apprenticeship

  • Equivalent to a foundation degree
  • Entry requirements – A-Levels, Advanced level apprenticeships NVQ Level 3 or a BTec extended diploma

Higher and Degree-level apprenticeship

  • Equivalent to a degree. The difference between a higher and degree apprenticeship is that a full bachelor’s or master’s degree can be achieved as part of a degree apprenticeship.
  • Entry requirements – HNC, HND, NVQ Level 4 NVQ or any other level 4 qualifications

To be successful in the recruitment job hunters will need to pass an apprenticeship interview process.

Don’t fall into the trap of believing the apprenticeships are only for school leavers. The myth comes from a previous government initiative to increase Level 2 and 3 apprenticeship take up with school and college leavers.

For degree-level apprenticeships, any career professional (school leavers won’t yet have the entry requirements to apply for a degree-level apprenticeship) can apply for the various apprenticeship opportunities, and they will due to Amazon’s competitive salaries.

amazon logo

Amazon Recruitment Process.

With vacancies going live on March 4th, it’s important for job seekers to get familiar with the Amazon recruitment process.

The 3 stages for applying for an Amazon degree-level apprentice include:

  1. Online application – this includes uploading a CV and passing an eligibility test
  2. Complete a literacy and numeracy test, before taking part in a virtual interview
  3. Attend an assessment center to complete a competency-based job interview and group exercises.

Amazon Degree-level apprentice interview questions

The trick to passing a job interview is predicting the job interview questions, as this allows the interviewee to prepare high-scoring answers.

As an example, a candidate applying for an Amazon warehouse apprenticeship is going to be asked questions on health and safety, completing orders and receiving goods, whereas an Amazon applications developer will be asked questions on programming language and creative problem-solving.

This article will teach you how to answer job interview questions relating to degree-level apprenticeships.

What is your career goal?

Degree-level apprenticeship interviews vary from standard job interviews because the employer will invest a lot of time into the development of a successful employee.

Not only do employers fund the degree-level apprenticeship (there is no cost to the apprentice) the employer will also allocate other staff members as mentors, fund additional development and training opportunities, as well as allowing time off work duties to complete assignments.

With this in mind, the employer is looking to recruit an enthusiastic career professional who has a clear career objective.

Why? Because an employer who has spent a large amount of time developing a staff member doesn’t want them, once qualified, to leave for another opportunity.

When answering the career goal question, which can be phrased as ‘why have you applied for an apprenticeship position?’ or ‘what interested you about this role?’ the interviewee must reassure the employer that the job role they are applying for has a direct route to their longer-term career goal.

To score high, when answering this interview question, applicants should:

  • Be enthusiastic
  • Show confidence
  • Give detail

Example Answer

Start by focusing on your passion, which should relate to the job role/career goal being discussed:

‘I am passionate about (add sector related passion – computer design, advanced technology, artificial intelligence, etc)..’

After highlighting a passion, link the subject to your career goal:

‘…since (a young age, leaving school, learning about X) I have wanted to pursue a career in (add job role) …’

Next, add a unique selling point:

‘…my whole life is about (add sector/job role) I attend (fairs, training, clubs – anything that links to the job role). My previous roles were in (add relevant job roles) where I became an expert at (add a skill, quality and unique selling point)…’

End with a summary:

‘…to conclude, I am passionate about (career) and I have applied for the degree-level apprenticeship to increase my sector knowledge while utilising my (unique selling point) while working as a (add apprenticeship job role).

Why did you apply for the Amazon apprenticeship scheme?

The ‘why us?’ interview question asks a hidden question – will you be working for Amazon long-term?

As discussed, there is a great deal of time and money put into the development of a degree-level apprentice. The employer, through the apprenticeship scheme, is upskilling the employee to be a highly competent industry professional.

In addition, the training is focused on the Amazon company culture, shaping the apprentice approach to the values of Amazon.

Anyone candidate that is viewed as a potential job hopper is unlikely to be successful.

Impress the employer by:

  • Reassuring the interviewer that you have a long-term goal to work your way up the Amazon career ladder
  • Matching your personal values to the culture of Amazon
  • Praising Amazons successes

Research is key here. On Amazon’s about me,’ page is a breakdown of their history and Amazon’s vision and values.

Example answer.

State options:

‘When looking at degree-level apprenticeship options, I found several relevant to my career goal. One was with (add competitor) …’

Prase Amazon – use the below as a template but read Amazon culture and talk about the key areas that relate to your personal values:

‘…but I applied for the Amazon apprenticeship because of Amazon’s mission of being ‘customer-centric, what appeals to me is the innovative technology that Amazon brings to market, you can see how the leadership principles are embedded into every decision….(reference other Amazon values that you believe and any other reason why Amazon, as an employer, stood out for you)…’

Discuss what you can offer:

‘…what I can bring to the team is (add skill/quality IE creative thinking) an example of this is (give example of using said skill/quality)..’

How will you balance the apprenticeship assignments and the business as usual in work activities?

The ‘workload’ question isn’t really necessary.

Asking irrelevant questions to wannabe apprentices is important as the employer needs to check the applicant’s time-management skills and if they have an awareness of the workload involved in the undertaking of a degree-level apprenticeship.

The reason that there is no need to ask how a candidate will balance work against study, is due to the fact that Amazon will have an embedded training timetable.

On average, but depending on the apprenticeship role, the apprentices will attend a monthly, often online, lesson. Between each lesson, the apprentice will have to complete the accompanying assignment and collect relevant work-based evidence.

In most cases, employers will allow the apprentices time in work to complete the assignments, while still completing the day-to-day operational tasks.

Therefore, to answer the ‘time-management’ questions ensure you cover:

  • Recognising the workload involved in undertaking a degree-level apprenticeship
  • Working while studying
  • Time management techniques

Example interview answer.

Show excitement

‘I’m really enthusiastic about returning to study….

Give detail

‘…I am really keen on developing my skills in (add a specific area relevant to the apprenticeship role)…’

Show understanding

‘… a friend of mine recently finished their degree-level apprenticeship and told me about the workload….’

Explain time-management approach

‘….as a very organised person I use (explain time-management model IE time management matrix)

Summarise

‘….in summary, I understand the additional workload and timeframe and the competing requirements of the day-to-day in-work tasks. As someone who always achieves deadlines and who is keen to pass the qualification, I will be able to plan workload and assignments to ensure that all tasks are complete to a high standard while being on time.’

The remaining questions will be job role related. For ideas what the type of job interview questions you will be asked use the Employment King search bar.

In addition to the above interview questions, interviewees will also be able to ask the interview panel a set of questions.

Job Interview Advice

3 Interview hacks to ace the job interview

Industry experts are more likely to be hired over a perceived low level of knowledge applicant, as all employers associate expertise with productivity.

With this in mind, the more an interviewee can prove sector knowledge, the more likely they are to be offered the advertised role.

For a highly experienced and confident applicant, such as the self-assured interviewee, the task of showing above-average industry know-how comes naturally due to their long duration within the job sector.

For other less experienced interview identities, including the inadequate candidate, to be seen as hireable, the applicant must be viewed as being more of an expert than they are.

These 3 job interview hacks will help anyone increase their chances of being hired.

Hack 1 – get quoted in industry magazines.

Nothing says ‘expert’ like a real quote in an industry magazine.

You don’t to be a charismatic and sector authoritative to have your opinions printed on paper (or online). In fact, it is really easy for anyone with a little industry knowledge, to be quoted by a journalist.

In a second I will show you a 5 step process that will get any career professional mentioned in an industry article.

What is important about this interview hack is that it can be used twice during the recruitment process.

First, the applicant’s application form. When highlighting their level of experience, a job hunter can state how they ‘…have X years of industry experience and have been quoted on (add sector-related activity) in (industry) magazine (or blog)…’

Stereotypically, only ‘experts’ have the industry experience and sector knowledge base to be viewed as worthy enough to be of interest to a leading sector magazine.

This hack, therefore, creates the ‘Halo Effect’. The halo effect is a psychological process where an interviewer, due to what they believe they know about an applicant (that they are an expert as they were referenced by a journalist) influences how they act towards the interviewee, often scoring their interview answers higher than they would have without the halo effect in operation.

Secondly, the same expert hack can be utilised in job interview itself.

Questions such as ‘tell me about yourself?’ or ‘what is your experience?’ lend to an applicant referencing how they are often quoted in sector-related articles.

No matter how the interview hack is used, employers are often impressed by an applicant with a visible level of expertise.

How to get quoted in an industry magazine.

  • Sign up to HARO (help a reporter out) as a ‘source’

HARO is a platform for journalists and expert sources to collaborate to help produce informative articles, news stories, and blog posts.

  • Receive emails based on your job sector/expertise

Once signed up you will receive daily emails with a list of request for quotes, stories, and expert industry information from a range of physical and online newspapers and magazines

  • Write and send of quotes, opinions and expert advice on subjects relating to your career

Some request ask for a full length piece, while others ask for a quote on a particular sector subject or an expert interview.

  • Receive confirmation that the piece you have been quoted in is ‘live’

When emailing your tips, advice or quotes, ensure that you record your name, profession, and even link to your personal website or social media pages as most online journalists reference the source.

  • Use being a professional source during the recruitment process

Don’t go into to much detail, and avoid explaining the process of being a ‘source’. Instead, discuss how as an industry professional you are often asked to give quotes and sector related opinions.

Hack 2 – Create a celebrity status

In the main, career professionals use linked-in to find job opportunities, to network with industry professionals, and now more than ever before, to share pictures of cats!

But linkedin is one of the best sources for pre-interview research.

One thing that impresses an interviewer is when a candidate knows who they are – it makes the recruiter feel like a celebrity.

With just a few hours strolling through the interviewer’s post you can find interesting facts that can be mentioned in the job interview to build rapport.

It is well documented that commonality increases liking. For instance, if an applicant’s research shows how they and the interviewer have both worked at the same organisation during the same period, the interviewee, on arrival to the interview could ask ‘hey, didn’t you work at X about 5 years ago?’

Not only will the interviewer agree (as the statement is true) the interviewer will increase liking due to the psychological power of the affinity bias.

A secondary gain from this hack is that the interviewer will feel compelled to ask the candidate what job role they had or what department they worked in, creating a natural conversation.

Conversations bond people together , especially when discussing shared experiences.

Another way to use the ‘celebrity’ status hack is by showing enthusiasm for an industry-related project, achievement or comment the interviewer has referenced on their Linked-in profile.

As an example, saying ‘I liked how you defended your argument about (sector relevant criteria)’ or ‘I know you champion (industry policy) this is something I’m passionate about to’ will help increase rapport.

Positive comments are associated with being liked, and through the power of reciprocal liking, the employer who now thinks the applicant likes them, will in turn like them back.

Hack 3 – Linkedin for likeability

The familiarity principle stats that more exposure a customer has to a brand the more that customer will positively evaluate the brands products.

Why do brands such as coke-cola and McDonald’s spend billions of pounds on advertising even though customers know who they are and already purchase their products?

Because familiarity increases likeability. Some research shows how a customer needs to see a product 7 times before they are influenced to purchase it.

This psychological sales hack is the same for applicants in the job interview.

The more awareness an interviewer has of a potential employee the more inclined they are to offer them the position.

How many times have you missed out on a job opportunity because the position was offered to an internal candidate?

Linked-in can be utilised, prior to the job interview, to increase familiarity with the interviewer.

This hack needs to be started well before the interview, even before a job has been advertised.

  1. Choose several companies you would be happy to work for
  2. Set up alerts to ensure you are one of the first to know about new job openings
  3. In the meantime, on Linked-in search for managers in each of the desired companies and connect with them
  4. Next join industry related groups, especially those that the managers have previously joined
  5. To increase visibility, like and add comments to the managers posts
  6. To show sector expertise, add industry articles and make sector related comments and question on industry related groups

By the time an applicant has applied for a role within one of the target companies, they would have hundreds of LinkedIn interactions, many of which would have been viewed by one of the managers who are now part of the interview panel.

Conclusion

To be successful in a job interview, especially for medium to high-level job roles, employers need to view the applicant as an industry expert.

Using exposure, via platforms such as Linkedin and showing expertise through being quoted in industry magazines, which can also be added to the candidate’s LinkedIn page, creates the impression of being highly knowledgeable.

This process creates the halo effect, improving pre-interview opinions. In the interview, rapport can be further improved through the use of finding commonality.

Once the interview opinion of an interviewee is positive, all the career professional has to do is to give detailed answers to each interview question to showcase previous experiences and competencies.

Job Interview Advice

Aldi Store Apprenticeship Interview Questions

According to Bury Times, Aldi has announced the launch of 96 store apprenticeships across Greater Manchester.

Since 2012 Aldi has recruited over 200 apprentices in their head office, distribution centers and stores with a starting salary of, on average, £190 per week rising to £283 following the completion of a 3 year apprenticeship scheme.

Aldi’s apprenticeship website explains the two pathways to access a store apprenticeship:

Career Starter – For applicants with no previous qualifications you can apply for a Level 2 Retailer Apprenticeship which takes around 12-15 months to complete. You will also complete Functional Skills at Level 2 alongside this.

Store Management Apprenticeship  – For applicants that already have their GCSE’s in Maths and English at Grade C or above (or equivalents) you can apply for our Store Management Apprenticeship programme. You will complete both Level 2 Retailer and Level 3 Retail Team Leader which  takes up to 36 months to complete.

Check your level of perceived experience here: predict the job interview outcome.

Unlike a higher education course, apprentices, to be successful in the recruitment process, are required to pass an apprenticeship interview. This article will give you a list of questions and answers Aldi may ask applicants.

It is also important to remember that during the lockdown, the apprenticeship recruitment process is likely to be an online job interview.

Aldi Apprentice Interview Questions

5 commonly asked retail apprenticeship interview questions:

Tell me what you know about Aldi?

The ‘about us’ question is asked to check if applicants are on the same level as Aldis business plan – to have 1200 UK stores by 2025

What this vision requires to achieve this goal is a diverse workforce made up of hardworking and ambitious staff members.

When answering the ‘about us’ interview question, first state your knowledge of Aldi – one of the UK’s fastest-growing supermarket chains, who recently opened their 900th store. Originally started as a small grocery store in Germany back in 1913. Eventually, Aldi gained a liquor license to overcome the challenges of the great depression and built up customer loyalty by allowing customers to buy now, pay later.

By 1954 their innovation had not stopped, with the very first self-service checkout. Now Aldi has stores worldwide and is always looking at creative ways to build upon the business, such as their apprenticeship scheme.

End the interview answer by stating why you applied for this role:

‘..this is why I applied for the apprenticeship role. Not only do I want a career in retail management, but I also want to work for an innovative company that sets high standards and I believe Aldi will be the go-to supermarket for customers who want quality goods at cheap prices.

Why did you apply for the Aldi apprenticeship scheme?

Aldi recruitment director, Kelly Stokes, said: “Aldi Apprentices are trained and mentored by some of the most experienced people in the retail sector, so all new colleagues receive the best training possible.”

This statement can become the basis of the interview answer ‘I want to be the best retail manager I can, with Aldi apprentices being trained and mentored by highly skilled and experienced sector professionals I want to increase my skill set, knowledge, and experience to ensure I will become a success Aldi manager.’

In addition to stating what you the apprentices want out of the relationship, explain what you can bring to the team:

‘As a (add experience, skill or qualification) gained from (give example) I will (state what you can offer the Aldi family)

Skills required for an apprentice retail manager or store assistant include:

  • Determination
  • Creative problem-solving
  • IT and mathematical skills
  • Target driven
  • Customer service skills

Walk me through what you believe a standard working day will look like?

This question, sometimes worded as ‘give me an overview of the role you are applying for?’ or ‘what do you think your main duties will be?’ is a question to check each applicant’s understanding of the day-to-day task.

The employer here is checking suitability. If you know the job duties and are enthusiastic about them, you are likely to be applying for a suitable job role.

On the other hand, if you dislike some or all of the retail tasks or have no awareness of the essential job duties it is unlikely that you would last long as an apprentice.

To show understanding simple list the job duties in order;

  1. Preparing the store for opening; stacking shelves, stocktaking, cleaning the isles, checking the temperature of the fridges, getting the tills ready
  2. Customer service; operating the tills, assisting customers, re-stocking the shelves, taking deliveries, cleaning up
  3. 3 End of the day; closing the store, checking security, stock-taking, filling up the stores, stock rotation

To stand out during the interview answer, end the answer with what you would most enjoy about this role:

‘Out of all these duties, I am most looking forward to (add duty) as I know this would give me a great deal of job satisfaction.’

Give me an example of great customer service

Aldi value customer service.

When answering this interview question use an example that highlights how you go above and beyond to help a customer.

Also, be enthusiasm and communicate with words that motivate .

At the start of the answer set the scene;

  • where were you?
  • what was the customers problem?
  • who was the customer?

Next, explain what action you took to support the customer to overcome their problem:

  • gave advice
  • source additional support
  • find a creative solution

End the interview answer with positive success:

  • the customer was happy
  • increase in repeat business
  • gave an online review

Are you a team player?

Sometimes, the question is framed as ‘give an example of working within a team?’ or ‘why is teamwork so important in retail?’

No matter how the interview question is worded, the wannabe apprentice has to ensure that the interviewer knows that they excel in team.

Start the answer confidently ‘I’m an excellent team player, in all my previous roles I have had to work within a team.’

Next, show sector awareness by stating how the Aldi team work together:

‘I know that for an Aldi store to be successful all colleagues and departments have to work collectively. As an example, if the warehouse team hasn’t been informed about a well-selling product they are unlikely to have the goods ready to refill the shelves, which could result in a loss in sales, or if the tills are busy and a colleague decides not to help out this could result in poor customer satisfaction.’

End the answer, by expaining the type of ‘team player’ you are:

‘As a team player I always look at the big picture and proactively help colleagues out whenever I can with the goal of ensuring customers are well looked after.’

In addition to the above interview questions, interviewees will also be able to ask the interview panel a set of questions.

Job Interview Advice

What is your approach to problem-solving? Interview Question

One of the most in demand skills in the workplace is problem-solving.

It makes sense then that a ‘problem-solving’ interview will be asked during most job interviews.

The question may be phrased differently, depending on the job sector and advertised position, but all interpretations of the question require a step-by-step explanation of the applicant’s individual approach when faced with a problem.

Different versions of the ‘problem-solving’ question.

  • Tell me about a problem you faced and what you did to overcome this?
  • What is your approach to problem-solving?
  • If X happened what would you do?

In structured job interviews, employers ask either behavioral job interview questions or situational questions.

Behavioral interviews ask for evidence of previous experience – ‘tell me about time you had to overcome an unforeseen problem?’ and situational questions are future-oriented: ‘how would you deal with a problem you haven’t prepared for?’

For both versions of the interveiw questions, the answer needs to meet the criteria on the interview scorecard.

Interviewers, when listening to interviewees’ answers make notes of what each applicant has stated. Post-interview, the interview panel discusses the answers giving each an allocated point depending on how many criteria the applicants have referenced during the job interview.

The highest scoring candidate is offered the job role.

How to create high scoring interview answers.

Employers only know what an applicant stats during the job interview.

Missing information, ambiguous statements or a lack of detail simply won’t make the cut.

Research shows how the delivery of a longer answer, embedded with emotive language, when communicated confidently, increases the allocated points.

The duration of the interview answer alone isn’t enough to score high, what is needed a longer and relevant answer.

How to answer the problem-solving interview question.

There are several ways to answer this question:

  • Listing facts
  • Giving an example
  • Quoting problem-solving models

List building interview answer

The weakest way to answer the problem-solving question is fact listing.

Nervous candidates, such as the amateurish interviewee, often default to fact listing as they struggle to deliver a structured interview answer.

An example of fact listing to the ‘what is your approach to overcoming a problem?’ could be ‘finding the problem, looking at solutions, completing a risk assessment, delegating tasks.’

Overall, the list answer, if delivered correctly, can cover the key elements required for an employer to recognise the applicant’s level of experience, but a list does not score high because high scoring answers require elaboration.

Using examples in the job interview

Real-life examples, on the other hand, often have enough information and detail to gain a high score.

The structure of the example answer is key. A weak example of an answer would sound something like: ‘I worked on X project where (Problem), to overcome this problem we did (A&B)’

The above structure states the problem and actions but is missing the detail to receive additional points; the creative process, the outcome, and any unique selling points.

Example answers should also elicit emotions. The storytelling process of an example answer takes the employer on a journey. Not only does the interviewer visualise the story they go on an emotional rollercoaster, as the interviewee talks about the highs and lows, the ups and downs, of the situation being discussed.

A strong interview structure for example answers

  1. State the problem that required solving
  2. Explain the negative effect the problem would have if it wasn’t solved
  3. Discuss the creative problem-solving process used to find a solution
  4. Detail how the solution was implemented
  5. End with the positive outcome

Embedding models and theories into interview answers

The job interview process, simply put, is to predict the job performance of each applicant. The candidate who is believed to be able to perform the best is offered the job role. Performance prediction is based on the perceived level of industry knowledge and sector experience.

Experience and knowledge can be expressed through the explanation of relevant theories and models, as an example, if asked a ‘problem-solving’ question a candidate can initiative the answer by referring to a relevant model:

‘The 6 step problem-solving model states that to a solve problem you first need to define what the problem is and the root cause, as understanding the root cause, using tools like the fishbone diagram, will help ensure the problem doesn’t repeat itself. Once the problem and cause are clear, the next stage is to develop solutions using mind-mapping, analysing best practice logs and shared experience. After selecting the most suitable solution, the final stags are to implement and then evaluate the success of the solution.’

  1. Define the Problem
  2. Determine the Root Cause(s) of the Problem
  3. Develop Alternative Solutions
  4. Select a Solution
  5. Implement the Solution
  6. Evaluate the Outcome

Breaking down a model into easy to digest steps shows a high level of understanding. To score even high, a real-life example can then be added to the interview answer: ‘…an example of using the 6 steps problem-solving model was when I worked at ….’

Conclusion

Many job interviews will ask a version of the problem-solving interview question. Research has shown that the more detailed description of a problem-solving answer will score higher. Interviewers are also impressed by an applicant’s industry knowledge, including that of the use of relevant sector models and theories.

Don’t presume the employer knows the process you would have taken, as this leads to an applicant missing out on the discussion of relevant data. Instead, give as much detail as possible as this increases the number of job criteria the interviewee will reference when answering the interview question.

Job Interview Advice

Dexters Estate Agent Apprenticeship Interview Questions

Covid isn’t stopping the recruitment of apprenticeships at Dexters estate agents.

Dexters are ‘passionate about investing and training,’ according to CEO Andy Sheppard, who has seen over 150 apprentices pass through Dexters academy over the past 4 years.

An apprenticeship is one way to gain an industry related qualification whilst working within the job sector, gaining valuable worked-related skills.

One advantage of an apprenticeship, over a more traditional higher education route, is receiving a salary while gaining a qualification. In addition, there are no student loans required, unlike a higher education course.

According to property industry eye, Dexter’s will be adding 100 new apprentices to its current pool of 90.

Unlike a higher education course, applicants, to be successful in the recruitment process, are required to pass a very competitive apprenticeship interview.

Below is a list of commonly asked apprenticeship questions and answers for an estate agent apprenticeship interview.

Remembering, that during lockdown the apprenticeship recruitment process is going to be an online job interview.

Apprentice Estate Agent Interview Questions

5 commonly asked interview questions:

What do you know about Dexters?

Dexters take their corporate responsibility seriously, with a focus on having ‘people at the heart of everything we do’

When answering the ‘about us’ question give an overview of the company portfolio; chartered surveyors, leaseholding and estate agents.

Also, discuss their corporate responsibility, as this will show that you have researched the organisation. Talk about Dexter’s approach to the gender pay gap, business ethics and care in the community.

Companies that are ‘people’ focused make hiring decisions based on the potential employee’s values and attitude. By showing how you are also people-focused and you care about the customers, colleagues and stakeholders, will help to increase the chances of being recruited.

The goal here, is to highlight your level of interest and knowledge of the company.

Why would you make a good Dexter’s apprentice?

In the main, most apprentices don’t possess a large duration of industry experience and, generally speaking, won’t possess a sector related qualification, and employers know this.

With this in mind, employers are looking for proof of work ethics, skills and qualities.

For an estate agent apprenticeship, employers want to recruit employees who possess:

  • good communication skills
  • a high level of confidence
  • determination
  • IT skills
  • target driven

To answer this interview question split the answer into two parts; work ethic and skill set (if an applicant has any relevant experience they can discuss the experience during this interview answer.

Remember to give examples as storytelling increases likeability.

“I know I would be an excellent apprentice because…(state skill relating to work ethic) an example of this was when (add example)…

..I also possess a good level of (add skill) when working at X, I … (add example)…”

How would you balance working in a full-time job and studying to pass the apprenticeship qualification?

The demanding responsibilities of the role and the number of assignments required to complete the apprenticeship qualification means that hiring managers are looking for an employee with proven time management skills.

To approach this interview question, show that you understand the demands of the job role:

“Working as an estate agent apprentice, I understand that I would (add job duties; collecting property information, writing copy for Rightmove and adverts, showing customers around properties and working and supporting qualified estate agents) …..”

Next, show awareness of the workload involved in an apprenticeship:

“…and I know that to pass the apprenticeship I will have to write around 6-8 assignments to show my competencies for being an estate agent, as well as sourcing evidence of my industry knowledge…

Then follow up by highlighting time management skills:

“..to achieve my job duties while meeting assignment deadlines, I will utilise my time management skills. This would include (add time management techniques; ranking task in terms of importance, diary management, to-do list, collaborating with colleagues, automating activities) …”

Why would you like to work as an estate agent?

The question is really designed to test an applicants knowledge of the job role. It is important, therefore, to describe the job duties that drawn you to the advertised apprenticeship.

Explain (and link) your long term career goal.

It is also important to show enthusiasm and communicate with words that motivate and impress employers.

Start the answer by showing passion: “I have always wanted a career as an estate agent, as I love the thought of helping customers to find their dream house that they can make their home….”

Secondly, discuss some of the job duties that you enjoy:

“…I want to specialise in sales as I’m very target driven. As a strong communicator, I am able to negotiate to get the best price for my customers, an example of negotiation was when (add example)…

…I would also enjoy (add second duty) as I am (add relevant skill and example)..”

Why is communication an important skill for an estate agent?

Throughout the whole job interview, there will be several questions based on the skills and job duties of the job role.

One commonly asked question will be the ‘communication’ question. Why? Because communication is a key skill for any estate agent.

When answering any skill-based interview question, ideally answer by using an example to back up any claims made in the interview answer.

Open the answer with a confident statement: “Communication is a key strength of mine…”

Show knowledge by listing different elements of communication “…good communication includes listening, speaking and confirming and double-checking details, but it also includes eye contact, varying tonality, building trust and body language…”

“..I was able to demonstrate my communication skills in my last job where (add example)…”

Job Interview Advice

What motivates you? Interview Question

Recruiting processes are designed to cross references a candidates skills, qualifications and experiences against the job criteria.

The employer, therefore, uses the job interview questions to predict the applicant’s potential job performance.

More than ever before interviewers are focusing the interview questions on the interviewees temperament, with a goal of creating a positive company culture.

Strength-Based interviews, which are becoming more commonly used, are designed with the culture fit in mind. But even in competency-based job interviews, employers have always, and still do, embed personality questions into the interview process.

One of the most common interview questions used to find the ‘right fit’ employee is the ‘what motivates you?’ interview question.

For the applicant, having an open-ended question to answer, allows them to create a reply that meets many of the criteria on the interview scorecard.

The employers perspective

Employers ask the ‘motivation’ question to help understand what encourages an employee to work harder.

Career psychologists know that by hiring a team that will naturally work well with the environment and culture of the organisation, the team will be more productive, have a lower number of sick days and staff members are less likely to look for new opportunities at competitive companies.

The cost of recruitment is high and eats into the company profits. Recruiters are always looking for the right job interview question that will help them to hire, not only the most skilled and experienced employee, but one that will fit well within the current team.

Honest interviewee

There are two approaches to the ‘motivation’ question.

Honesty, is the first approach. The advice is always to be honest within a job interview.

The problem with true honestly is that many career professionals suffer from imposter syndrome.

A lack of self-belief results in an increase in the self-disclosure of weaknesses, weak worded job interview answers and excessive use of filler words creating an ‘amateurism’ interview identity.

What is needed, throughout the job interview, is a ‘self-assured’ interview identity to help the employer view the candidate as employable.

Being honest, even when the candidate is suitable – the candidate would fit in well with the company culture, can say the wrong thing, resulting in a low scoring answer.

Interview questions like ‘are you a self-starter or a team player?’ or ‘do you like starting or finishing tasks?’ can force an interviewee to choose an option that they don’t really have a preference for – they enjoy working both within a team or on their own initiative.

Not being honest doesn’t mean lying

A career professional can have a natural preference to follow processes and procedures – a detailed employee. But if this same employee ends up landing a job in a creative company where they hire innovative, out the box thinking, do it your own way people, the same details career professional can excel.

In fact, depending on the applicant’s past employers (and their company culture) creates an experience – a frame of reference, that shapes the answer they give. In this way not all honest answers, are honest.

Creating high scoring answers

Researching the company culture prior to the job interview is key to creating high scoring interview answers.

Obvious, I know, but I don’t mean researching the company history blah, blah, blah. What is required is an understanding of the company culture.

The organisations vision directly influences the company values, the company values affect the company manager’s decision-making process creating the workplace environment – the company culture.

Disney’s vision is ‘to make people happy.’ Imagine, in the job interview, being asked what is your purpose? or what motivates you? And the interviewee talks about quality, making great cartoon films, or designing fast-paced roller coasters. All good answers, all relevant to Disney’s brand, but the employer hearing this answer, thinks something is missing, something isn’t quite right.

Employers want to hire employees who are motivated by the same reason as the organisation is – their vision.

In this example, the ‘quality’ driven applicant can reframe their interview answer to be inline with the company vision ‘ to create quality animated films that make people feel good…’

To back up the ‘motivation’ answer, add an example to the initial opening line ‘…in my last company, I always focused of the outcome of films – making the audience to be happy. When working on X project……”

Conclusion

To be successful in a job interview, applicants need to research the culture of the company as the day to day environment of an organisation affects all decisions, including hiring decisions.

Answering questions by referencing how the applicant meets the culture and values of the company will improve the level of scores allocated to each job interview answer, increasing the number of job offers an applicant will receive.

Job Interview Advice

Easy to implement ideas that will make a big difference in a job interview

Why are job interviews so tricky?

One of the main reasons why most career professionals struggle in a job interview is because no-one is taught how to act during a recruitment process.

Everyone knows that during a structured job interview the employer will ask a set of industry related questions to check the competencies level of all applicants.

Each answer is then scored on the interview scorecard.

What is an interview scorecard?

An interview scorecard is the document each interviewer has to help them rank the applicants interview answers against the essential criteria for the position being hired.

The interview scorecard, in chronological order, lists all the job interview questions. Beneath each question is a list of the skills, qualities and experiences required for the advertised role, and/or an example answer/pointer for the allocated points.

In the main employer use scoring of 1-4; 1 = weak, 2 = medium, 3 competent, 4 = expert – with each employer having their own scorings system.

A fair interview is created through this analytical process, especially when conducted by a panel interview allowing each interview score(s) to be normed, decreasing the effect of job interview unconscious bias.

An interviewee, to be successful, not only has to gain a higher score than the competition but also needs to achieve enough points to beat the benchmark to be viewed as suitable for the role.

Why is it hard to pass a job interview?

Being a highly skilled and experienced professional should result in a higher than average job interview to job offer ratio.

For many career professionals, their interview identity – how an employer perceives the applicant based on a level of knowledge/experience vs level of confidence formula, results in a less skilled applicant being offered the position they are best suited for.

Even when a candidate’s wealth of sector knowledge is clear on the application form, the lack of self-promotion concludes with an employer’s negative assessment.

To be successful in a job interview requires the interviewer to view the applicant as highly skilled, an expert or someone they cant do without.

So, whats the problem?

The problem that many interviewees face is they simply can’t structure their interview answers (content and delivery) in a way that inspires the interviewer.

This problem has an easy to implement solution: 3 easy to implement ideas that will make your next interviewer want to hire you.

Confident Statement

The first few seconds of a job interview answer are deemed to be very important.

As many career professionals are aware, an initial impression is created by the employer when they first meet the interviewee – hireable or undesirable. This impression affects how the employer views the applicant’s whole job interview.

If a visual impression can have such a huge effect at the interview start, then the opening words of an interview answer can shape how the employers score the question being marker.

  • Unsure
  • Hesitant
  • Confident

Being unsure of what is being asked or blatantly having no idea what a (sector jargon) is, highlights a lack of industry knowledge.

An employer, now aware that the applicant lacks sector experience, is unlikely to hire that candidate. During the Q&A process, they will long for the interview to end, and look forward to the next, hopefully, more suitable interviewee.

Asking for an explanation of a sector terminology, theory, model or working practice creates the interview identity of ‘inexpert’.

Successful interviewees answer questions with a confident statement:

  • I am highly skilled in this area
  • This is something I have had to do in all my previous roles
  • My current managers always come to me with this problem

A confident statement is an opening line, delivered instantly, that simply highlights 1) a level of understanding of the job duties 2) a confident employee 3) sector experience

Employers are reassured when applicants start their answers by confidently confirming they have the required skill being discussed. As a secondary gain, employers are now likely to listen to the whole interview answer, picking up on more of the scoring criteria – scoring high on the interveiw scorecard.

Evidence Equals Expert

A picture is worth a thousand words.

In the main, employers make hiring decisions based on the content of an applicants interview answer. The detail given could possibly be exaggerated, misinterpreted or an out right lie.

Evidence, in the form of a target sheet, references, data sets, media articles or a physical item, is proof of an interviewees expertise.

By using evidence as part of the interview answer backs up any claims of competencies. It also highlights how the applicant is prepared, organised and detailed focus.

Different industry use the ‘evidence’ technique to get a customer to buy. Sweet shops will often hand out free samples; once the quality of the chocolate has been tasted, the customers is now more likely to purchase the product. It is the same in the job interview, the sample evidence is given as proof of ability before the employer buys into the candidate.

To be perceived as being highly skilled, bring evidence to the job interview. Or for virtual job interviews use the share screen function to show online proof of the candidate’s abilities.

Future Focus

Low scoring job applicants when asked a competency based job interview question will often just list skills and duties, other, more high scoring interviewees, gain points by telling stories relating to their past behaviors in the workplace.

But only a few utilise the future projection method.

Employers use the recruitment process to predict the candidates job performance.

What employers really want to know is – what can you do for me?

To end a job interview answer, the successful applicant will take the skill being discussed and explain how they would use their abilities in the employers workplace.

“…once I am employed in your organisation I will use (skill) to (outcome)”

A future focused interview answer allows the employer to visualise how the employee would fit within the company culture and what added value that applicant would bring to the overall team.

The structure of an interview answer.

Using the team work interview question as an example, an applicant using the CEF structure could answer the question by:

Confident statement; “In all my previous roles I have always worked with a team. where I have a reputation of achieving project objectives on time..”

Evidence; “…An example of this was when I worked on X project. During this project, my team was tasked with completing X. The barrier here was (state a problem you had to overcome). As a team we (state solution to the problem) I personally was responsible for (explain actions and steps you took) which resulted in (add positive outcome). The team was able to achieve this outcome because of (add reason IE being well organised used gannt charts and work packages) I actually have a copy of the project plan and gannt charts with me (show evidence)..”

Future focus; “…if I was offered a role working in your company, it would be my organisational and detailed approach that would allow to us collaborate successfully together to achieve project deadlines while ensuring the quality of the project.”

CEF Structure

The CEF structure is highly successful as the employer, through the initial statement, feels confident in the applicants attitude, as only industry experts or highly experienced professionals, would answer so confidently.

Stating you have a skill/experience isn’t enough, and even strong answers can be an exaggeration, so the producing of evidence, literally, shows the employer why you were initially so comfortable in the answering of the interview question.

And by making the answer relevant to the employers company, not only shows a deep understanding of the position being advertised, it can create a positive association between the vision and the applicant.

Job Interview Advice

How to answer Elon Musk’s favorite job interview question

The biggest question for a job hunter is ‘what interview questions will I be asked?’

The worlds richest person, Elon Musk, shared one of his hiring tactics during his talk at the World Government Summit in 2017.

In this speech, the Tesla CEO, explained how he always asks this one question during a job interview.

Unfortunately for Musk, sharing job interview questions prior to the job interview allows candidates to create high marking answers.

But the worlds most successful businessman uses his secret interview questions to detect deceit.

What Musk look’s for in a potential employee is  “evidence of exceptional ability.” “If there’s a track record of exceptional achievement, then it’s likely that that will continue into the future,” Says Musk.

The question Musk uses is a behavioral interview question. Behavioral interview questions ask questions based on past behaviors. Promoters of this recruitment process believe that a zebra cant change it stripes – how an employee has previously behaved indicates their future job performance.

What interview question does Musk ask to challenge applicants?

“Tell me about some of the most difficult problems you worked on and how you solved them.”

The question seems pretty straight forward. So why is it so special?

This question can help interviewers spot liars. Part of the interview process is checking the accuracy of an applicants claims on their application form. If a career professional claims they can do X, the interviewers job is to clarify if the statement is true.

Musk explains his reasoning during an interview with Auto Bild “And of course you want to make sure if there was some significant accomplishment, were they really responsible, or was someone else more responsible?

To score high on this job interview question applicants need to give detailed answers “Usually, someone who really had to struggle with a problem, they really understand [the details], and they don’t forget.”

Detailed answers also have a high word per answer ratio which research show’s increase the scores given by an employer.

How to answer the ‘tell me about some of the most difficult problems you worked on and how you solved them?’ interview question.

The ideal answer is part of a 4 point structure process:

  1. Problem and the negative effect
  2. Creative problem solving
  3. Steps taken
  4. Positive outcome

Problem and the negative effect

Example answers are in essence a story telling technique.

Stories work best when they are emotional, and people are more emotional when listening to stories that they resonate with.

With this in mind, the interviewee should, initially, start their story by evoking pain. Charity adverts do this all the time. The advert starts with a film about someone suffering, the audience observing the suffering feel the pain they are seeing.

It’s the same within a job interview. Instead of just stating the problem, as most candidates do, give detail – this was what Musk encourages during job interviews.

Explain the projected outcome if the situation got out of hand. If no-one dealt with the problem or found a workable solution, what would the negative outcome be?

Ideally, the real-life story will have an emotional effect on the employer, especially if the situation is industry-related – the employer may have also been threatened by a similar situation.

Creative problem solving

Most interviewees, during the answering of behavioral interview questions, skip the creative problem-solving process required to take action. Techniques like the STAR model miss out on this fundamental part of an interview answer.

An applicant’s level of knowledge and expertise can shine out here, as an explanation of the employee’s thought process is being explained. By dissecting why one solution was discussed and dismissed over another, shows a level of competencies, as the applicant shows they didn’t need to learn from a mistake as their current level of understanding was enough to make an informed professional decision.

This is why Musk explained that: “Usually, someone who really had to struggle with a problem, they really understand [the details], and they don’t forget.”

Steps taken

The crux of the interview answer is to showcase the applicants ability to take action.

Here, without adding irrelevant detail or steps, explain the actions the interviewee took to solve the problem being discussed. Ideally, split this into 3 parts “to solve the issue I did A, B and C…”

Positive outcome

Returning to the charity advert example, the steps they want the customer to take is, often, to give a donation. The advert ends showing a positive outcome; the once suffering individual is now happily living a positive life – the customers feel good.

It’s the same in the interview; you explain the suffering of the situation, the required actions, and end with a positive solution.

During the job interview answer, state the outcome the company received from the actions the applicant took. Like the charity advert or like the end of a good story, this should evoke a positive feeling. In fact, if your solution to a problem was unexpected or creative this whole process can create the feeling of desire, increasing the applicant’s chances of landing a job offer.

Job Interview Advice