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11 Call Centre Job Interview Questions

Call Centre Interview Questions

  • Job Interview Question 1: Tell me about your relevant call centre experience?
  • Job Interview Question 2: What do you know about the current call centre job sector?
  • Job Interview Question 3: What do you deem the most important skills for a person working in a call centre?

  • Job Interview Question 4: What the difference between inbound and outbound calls?
  • Job Interview Question 5: How do you stay motivated in a repetitious task?
  • Job Interview Question 6: How important is customer service and why?
  • Job Interview Question 7: Give an example of working under pressure?

Interview questions and answers

  • Job Interview Question 8: Explain how your communication skills area key strength?
  • Job Interview Question 9: Why do you like centre jobs?
  • Job Interview Question 10: Do you need to be a team player to work in a call centre?
  • Job Interview Question 11: Do you have any questions for me?

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Interview Questions for a Call Centre Interview

Call Centre Interview

      • Can you tell me a little bit about yourself?
      • What is your experience in a call centre is?
      • Do you have any experience handling multiple lines?

    • How do you handle pressure when dealing with targets and/or rude customers?
    • How fast can you type while receiving a call?
    • What do you enjoy about the call centre industry?
    • What is your experience in meeting targets?

    • What is more important customer service or getting the sale?
    • What do you understand about customer service?
    • Do you have any questions for me?