Interview Questions for a Call Centre Interview

Interview Questions for a Call Centre Interview


Often out of 300 applicants only 6 candidates will be interviewed. In most interviews, but this varies depending on the job sector and employer, you will be asked around 10 questions during a 45 minute interview.

The key to passing job interviews in preparation and practice, this sounds obvious but is often overlooked with the average interviewee spending around only 60 minutes preparing for their job interview.

You can book an interview coaching session and/or a Mock Interview with an interview coach by e-mailing


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10 Interview Questions for:

Call Centre Interviews



      • Can you tell me a little bit about yourself?
      • What is your experience in a call centre is?
      • Do you have any experience handling multiple lines?


    • How do you handle pressure when dealing with targets and/or rude customers?
    • How fast can you type while receiving a call?
    • What do you enjoy about the call centre industry?
    • What is your experience in meeting targets?



    • What is more important customer service or getting the sale?
    • What do you understand about customer service?
    • Do you have any questions for me?

Good questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements.


Interview Preperation Resoruces


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