Interview Questions for a Call Centre Interview

Call Centre Interview

• • • Can you tell me a little bit about yourself?
    • What is your experience in a call centre is?
    • Do you have any experience handling multiple lines?

• • How do you handle pressure when dealing with targets and/or rude customers?
  • How fast can you type while receiving a call?
  • What do you enjoy about the call centre industry?
  • What is your experience in meeting targets?

• • What is more important customer service or getting the sale?
  • What do you understand about customer service?
  • Do you have any questions for me?