Many people become Deliveroo drivers or cyclist as the job allows the delivery driver flexibility in their workings hours (as the delivery driver or cyclist is officially self-employed) while having 24hr support from the Deliveroo team.
This article will help you understand the Deliveroo recruitment process and how to answer the commonly asked job interview questions for a Deliveroo driver or cyclist.
Eligibility to Work for Deliveroo.
On the Deliveroo ‘apply‘ page, they state that drivers need:
- Scooter, bike or car (with license and insurance)
- Safety equipment (e.g. helmet)
- Smartphone with iOS 12 / Android 6 or above
- Proof of your right to work self-employed in the UK
- Age 18+
Deliveroo provide insurance for their drivers/cyclist.
When applying for a Deliveroo position, applicants need to complete the Deliveroo Rider Application form. You will need your driving license if you will be a car/motorcycle delivery driver.
Deliveroo Job Interview.
Once an application form has been accepted, the applicant will be invited to an job interview.
Depending on the area applicants apply for, the interview maybe virtual, via telephone or face to face.
Generally speaking, the interview is an informal interview to check if the applicant has the right attitude and work ethic for the role.
This is due to the position being self-employed. Deliveroo riders pick their own working hours and can as earn as much or as little as they wont to.
Deliveroo also focus on their brand and hire riders who will help enhance their brand with speed and customer service.
Because Deliveroo complete mass recruitment process, rather then several applicants applying for one single position, interviewees aren’t up against other candidates, instead they only need to be seen as suitable to gain the job role.
If the interviewer likes you, you will be offered the position.
Deliveroo Interview Questions and Answers.
Compared to a structured job interview, the Deliveroo recruitment process is fairly tame. But this doesn’t mean that an applicant shouldn’t prepare for the interview.
In fact, a lack of preparation is one of the reasons why some people fail to receive a Deliveroo rider job offer.
To prepare for the recruitment process:
- Read the potential job interview questions
- Plan answers embedding your own experience and stories into the formulas below
- Smile, be friendly and answer questions confidently and assertively
The interview questions below have come from Deliveroo riders. Remember that questions do change depending on what part of the country you will be working in.
In other areas, Deliveroo will give you a trail once you pass the job interview.
What do you know about Deliveroo?
One of the first interview questions to be asked is – what do you know about Deliveroo or why do you want to work for Deliveroo?
This is the time to sing Deliveroos praises, state everything that is good about the company, and how they are better then there competitors.
Stand out by conducting some research on the history of Deliveroo – it makes interesting reading. And state facts in this section of the recruitment process.
The interviewer will think ‘wow they actually know more about the company then I do!’
Also, end by stating why you want to work for Deliveroo and not, as an example, Just Eats.
Interview Answer:
‘While deciding what company I wanted to work for I undertook some research. I really like how Deliveroo started out (add some well researched historic facts) and (add second fact). I know that Deliveroo (add fact about the number of employees, or the number of businesses Deliveroo partner with, or the financial situation at the the of the interview)
I personally like the customer service you get from Deliveroo. As i am customer focused i thought this would be a good fit for me. In addition I posses (add skills) which suit this job role.
To summaries, I like X about Deliveroo and I have A, B and C skills that make me an ideal candidate for the role.”
How did you hear about the Deliveroo?
Again, the applicant can praise the company achievements: “Deliveroo is the most famous…” “Deliveroo’s marketing strategy ensures that everyone knows about Deliveroo..” “I’m a Deliveroo customer and I love…”
To help pass the interview, candidates can build on the initial praise by (if true) explaining how a friend of theirs works for Deliveroo and how they said that (add additional praise relating to working for Deliveroo IE training, support, working conditions)
How would you handle the pace of the work?
Deliveroo drivers are busy. Orders come in throughout the day/night and customer expect a quick delivery.
In short, time-management is key here. When answering the ‘pace’ question first show an understanding of the role before explaining how you would manage the workload.
Open with something along the lines off:
“As a Deliveroo rider I know there will be a large amount of orders coming through, especially during busy periods such as weekends and evenings. I would only except the deliver jobs if I was confident that I could collect the order and deliver it to the customer in a timely fashion….”
Next, explain local knowledge. As an example, delivering in rural areas may make order deliveries a longer process due to the distance between residential homes. In addition the applicant could explain their extensive knowledge of the area which will speed up delivery times.
Or, an experienced delivery drive/rider could reference their experience. Or cycle rider may explain how they can quickly repair punctures to ensure the food is delivered hot.
End with a summary: “To summaries, I know how busy a shift can be, and that orders need to be delivered on time with food being hot. My organized and sensible approach, will ensure I only pick jobs I can complete in a timely fashion. And I have local knowledge that will help me fulfil the orders.”
Do you have a clean driving license/Do you have a bike?
This answer can be short: “Yes I have a clean driving license, I have been driving for X number of years” or “Yes I have my own bike. I really enjoy biking which is why I have applied for a cycle delivery role”
Additional selling points can be embedded to the interview answer: I also have experience of delivering food on time, I normally use (add technology) to find the correct and quickest route”.
Why do you want this job role?
The best way to answer this question is to focus on how the applicant likes the day-to-day tasks and environment: “I enjoy working outside..” “I love the idea of exercising as part of my job..” “As an introvert I work really well on my own…”
Deliveroo know, for most people, this isn’t a job for life. Many Deliveroo riders are students, part-time workers or use the extra income as a side huzzel – as the riders are self-employed.
The interviewer isn’t looking for someone to say how they want to work their way up through the organisation to one day be the CEO, instead the recruitment process is designed to check that you would enjoy the business-as-usual tasks and make a good Deliveroo rider.
Are there skills or tasks you did at previous jobs that are valuable experiences for this job?
Open job interview questions allow the applicant to talk about anything they feel would help them stand out, and be offered the position.
To answer the questions state: “Yes, when working at X company I was responsible for (task) which gave me (skill) which would be useful when (Add Deliveroo task)”
Deliveroo riders required skills:
- Communication
- Working alone
- Speed
- Able to use apps/technology
- Driving or cycling skills
- Additional driving/cycling skills IE change a tyre
- Map reading
- Eye for detail
- Working outdoors
- Polite and friendliness
- Professionalism
- Advocate for the organsiation
If you were out on a delivery, and you punctured your tyre, what would you do?
Situational job interview questions are when an employer state the applicant to respond to a future scenario.
To answer the situational interview question, the applicant can list a step by step process of what they would do: “In this situation I would first do X, because of Y, Next I would do X, then X, and finally X”
To add to the answer, the interviewee can back up the stated process with an example: “When working as a X, this same thing happened, what I did was….”
Give me an example of customer service?
Deliveroo riders are communication kings.
As a Deliveroo driver, you have to communicate face-to-face, via an app, and on the phone. Communicating to customers, restaurants and the Deliveroo support team.
When giving an example use SAP – Situation, Actions and Positive Outcome:
“Last month (situation) happened. Immediately I (add three actions) which ended with (positive outcome)”
Can you work unsupervised?
In most Deliveroo job interviews the interviewee will be asked if they can work alone.
The initial answer is “Yes..”
Follow this up with why “Yes, in all my previous roles I have had to work alone…”
End with an example: “An example of this was when I worked at X. In this role I was responsible for (tasks when working alone) As a sole worker I would (explain how you completed tasks and stayed motivated)”
